In Our Store
We are committed to providing a satisfying and safe shopping experience. We offer a return and exchange service according to the following terms:
---
⏳ First: Allowed Duration
- Returns or exchanges are available within 3 days from the date of order receipt.
- You must contact us before this period ends to submit your request.
---
Second: General Conditions
- The item must be in its original condition, unused, unwashed, with all tags and original packaging.
- You must provide the order number and photos explaining the reason for the return or exchange (if applicable).
- Products purchased during final sales cannot be returned or exchanged.
---
Third: Non-Returnable or Non-Exchangeable Products
- Custom-made products.
- Products that have been used or damaged due to misuse.
---
Fourth: Shipping and Costs
- If the error is on our part (damaged product, wrong size, different order): we cover all shipping costs.
- If the customer wishes to return or exchange without any error on our part: the customer bears the shipping costs.
---
Fifth: Steps to Submit a Return or Exchange Request
1. Contact us via the store's WhatsApp.
2. Send the order number and details of the issue.
3. You will receive a response within 24-48 hours during business days.
4. After approval, we will coordinate with the shipping company to collect the product.
---
If you have any questions, feel free to reach out!
